Domestic Shipping within India
Most orders will ship within 3 - 4 days of order placement and will be sent via Courier. Please give your package 5-7 business days to arrive once you receive a shipment notification email. Domestic orders under 10,000 will ship for a flat fee of Rs.250 and orders over Rs.10000 qualify for free domestic shipping. Should for any reason your item be back ordered, you will be notified and the revised shipment date will be advised to you.
Merchandise is usually shipped within 3 - 4 days from India to most countries overseas except Mauritius for a flat fee of US$15. Again, should they be out of stock, in some cases we may be able to re-order them for you, and will advise you of the ship date. Custom duties of the recipient's country, if they apply, must be borne by the customer, realizing that there may be delays due to these rules, regulations and procedures, which we cannot foresee, nor be responsible. However, most packages are expected to delivered within 14 days, though we unfortunately cannot guarantee it.
Return & Exchange Policies
We want you to be ecstatic with what you have purchased, but if you're not, let us know.
Please e-mail us at firstname.lastname@example.org within 3 days of receipt with the reasons, after which you may return the merchandise unused, and in the same condition as you received it, with tags attached, within 5 days from the date on which these goods were delivered.
Once received, the customer care team at VanessaRyanNY.com would study the need for return or exchange and based on their review the exchange or return will be made possible.
If with a defect, we will immediately replace it with a fresh piece, and if it is unavailable, we'll offer you an exchange in another color, a different size, or an entirely new style if you prefer. Alternatively, you may chose to get a refund, whereby the refund would be made via your mode of payment, with 7 days.
Return shipping costs will be borne by the customer unless the merchandise is defective.
We do not return or exchange jewelry, bags and scarves once dispatched unless it is a manufacturing defect.
No returns on discounted merchandise.
We cannot offer merchandise exchanges on orders shipped internationally. If you need to exchange an item, please return the item and place a new order for your desired product.
Easy Domestic and International Returns
Follow these simple steps to return your purchase by mail.
1. On the invoice you receive, circle the item(s) that you're returning and note the reason(s) for return on your invoice.
2. Pack your return securely, in the original package if possible, and include your completed invoice.
3. Courier the parcel back to us :
Eucharistic Congress Building 111, 3rd floor,
5 Convent Street,
Colaba, Mumbai 400 005
Tel. : + 91-22-66348024, +91-9833369910
E-mail id :
Please call us at + 91-9833369910 (10.30am-5.30pm) 6 days a week or mail us at, should you have any queries or concerns about your returns or exchanges
VANESSA RYAN Classic Sizing. All measurements are approximate.